Testimonials
Scott
The wonderful team at Kandos Health go above and beyond for my daughter. Molly is learning new skills and making new friends. We are really proud of how far she has come since starting with Kandos Health, we are so grateful for all the hard work they do.
Ranya
I love all my carers they take me to do fun things with my friends. And they help me with my shopping and my chores.
Geetha
We can't say enough about the amazing team at Kandos Health. They've been fantastic with our daughter, Molly, helping her learn new skills and make new friends. The progress she has made since joining has been remarkable. We are truly grateful for their dedication and hard work.
Frequently Asked Questions
Answers To Commonly Questions
Am I eligible for NDIS funding?
If you’re an Australian resident with disability, you may be eligible for individualised supports through the National Disability Insurance Scheme (NDIS).
To apply, you must be an Australian citizen or permanent resident and be aged between seven and 64 years of age.
You must also be living with what’s considered a significant permanent disability that has an impact on different areas of your life.
There’s lots of information available for you if you want to apply for NDIS funding, including whether you’re eligible for the NDIS.
The NDIS website has lists of disabilities that are supported under the national scheme, such as
But these lists are only a guide. Your eligibility will be assessed based on your individual circumstances, not what label your disability has.If you or your supporters have any queries about the NDIS, you can call PWDA’s Information, Intake and Referral Service on 1800 422 015.
Are there any cancellation fees?
A cancellation fee applies in some circumstances.Wherever possible, we ask that at least 24 hours notice is given when you need to cancel your service.
If you cancel within 24 hours, you may incur a cancellation fee.
Can I request a different staff member?
If you don't feel comfortable with the people who visit you, please let the Service Coordinator know so we can arrange different support staff. If you are unhappy with any of the services you receive, let Us know so we can implement changes and improvements.
How do I know that staff coming into my home can be trusted?
Staffs are thoroughly screened including undertaking a variety of background screenings and references). Every staff member is reliable, well-trained and trustworthy. Each staff member also carries a Just Better Care issued photo ID with their name, photo, and office contact details.
Who sets provider rates & can I negotiate a better price?
Typically, providers will decide their own prices based on the cost of delivering supports and services. However, they cannot charge more than the limit set by the NDIA.
For example: If the maximum rate for 01_011_0107_1_1 Assistance with self-care activity is $65.47 per hour your provider can charge anything up to $65.47 per hour.
With the increasing competition among the number of providers in the industry, some providers are lowering their prices to attract more clients. In these circumstances, it means that participants can secure affordable services that meet their needs without having to pay high prices… but what about the providers who are still charging the maximum price?
Although it shouldn’t necessarily be up to the participant to ensure they have a fair rate, negotiating with your providers can help you to make the most of your NDIS plan funding and use it how it is intended.
